Where the content states: "We" includes Secahosting or any party acting on Secahosting's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "Member" includes the purchaser of services or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. Secahosting reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.secahosting.net/tos.php. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

1. New Accounts

All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Secahosting, this process may sometimes be delayed.

2. Domain Names and Domain Transfers

In order for your domain name to point to the Secahosting server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar.

These DNS are located in your welcome email and they are defined in a pair (primary- ns*.secahosting.com and secondary- ns*.secahosting.com). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not be using the same DNS as before.

Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to Secahosting Domains and away from your original registrar. You must create an account at Secahosting domains and initiate a transfer. A domain transfer is $15.99 and that goes toward one year of registration with Secahosting domains, added on to your current registration period with the previous registrar.

Secahosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Secahosting Domains does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire.

We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk by clicking here.

3. Content

Secahosting, believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to colour, creed, or belief; any violent/malicious/obscene content written, visual or implied.

We will not tolerate any type of hate site including terrorist related websites on our network.

If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.

We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides.

Even if other users have access to your account, you are responsible for their actions.

The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible.

However, if Secahosting, is made aware of any questionable content on a Secahosting-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution.

If any person contacts us about content they have found on a Secahosting server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.

4. Satisfaction Guaranteed

If for any reason you are unhappy with the services you receive from Secahosting during the first 30 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund.

You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

5. Payment

All payments will be charged to your PayPal account. Accounts 15 days past due will require a $15.00 USD fee to enable.

We only accept PayPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated PayPal address on file.

In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply.

Monthly payments will incur unless you submit proper cancellation of account. Any debt not paid will be forwarded to a collections agency.

Please address any questions regarding payment to our billing department by opening a ticket at our helpdesk by clicking here.

Shared/Reseller/Dedicated/VPS Accounts - If you wish to cancel your services, you must complete this cancellation form five (5) business days prior to your renewal date.

If your notice of cancellation is not received within this time frame, you are liable for payment of the proceeding and hereby agree to be complete payment as invoiced accordingly. The cancellation form is located here: secahosting Cancellation Form

If you cancel your account and your payments still continue to recur for any reason such as

1) by fault of Secahosting staff
2) by fault of the credit card processor
3) by fault of any other payment collection company

we are to be held free of liability for any overdraft fees that are issued by your financial institution.

7. Refunds/Account Termination

If, for any reason, Secahosting fails to deliver said services to you, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Secahosting to suspend or terminate your services prematurely.

In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days.

If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

8. Overage Charges

Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources.

You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.

9. Liabilities

Secahosting, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers.

In no event shall Secahosting. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site.

If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department. You may visit our helpdesk by clicking here.

10. Notices

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

11. Support

On our site you will find links to all the information to get your web site up and running. All information pertaining to your account should have been included in the Welcome Letter you received when we created your account. If you did not receive a welcome letter email, please contact Helpdesk. There are several reasons an email may not reach you; first and foremost is if the domain you have contracted services for is the same domain your welcome email was sent to.

The support feature of our service at present time consists of our Support System solving server related problems only.

If you require support for your scripting, there are several online tutorials available we can help you find. You may purchase our technicians' services at the rate of $80 per hour, with one half hour minimum billed. We reserve the right to wave this fee at any time.

Support can only be addressed in English through our Support System.

All Support requests are to be processed through our Support System. Any other request for support, except as noted below, will be considered a breach of our TOS.

In the event of a server outage or other such emergency, you are free to contact us in any manner.

12. Headings

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

13. Torturous Conduct

No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Any abuse towards any Secahosting employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing Secahosting or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at Secahosting or it's employees shall be considered a violation of this TOS.

Any threat; whether verbally, orally, written, or delivered by second parties directed towards Secahosting or any of it's employees, partners, equipment, and concerns shall be construed as a violation of this TOS.

Any conduct viewed as violating this section shall be considered a violation of this TOS. Secahosting will be the sole arbitrator in regards to what is deemed a violation.

No refunds shall be given when the contents of this section necessitates removal of the account.

14. Entire Agreement

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.